Terms & Conditions

Definitions

• Lessor: Riad On Wheels, based in Casablanca, Morocco.
• Renter: The individual or legal entity entering into a rental agreement with the Lessor.
• Camper: The vehicle provided by the Lessor to the Renter.

Reservation & Payment

• A booking is confirmed once a 30% deposit of the total rental fee is received within 7 days of making the reservation.
• The balance is due no later than 21 days before the rental start date.
• Cancellation fees (based on notice before rental start):
  • > 30 days: No charge
  • 21–29 days: 50% of total rental fee
  • < 21 days: 100% of total rental fee

Riad on Wheels guarantees the camper that was booked. If that specific vehicle is unavailable because of technical issues or unexpected events, a similar camper will be provided instead. No compensation will be given if an equivalent replacement is offered.

Security Deposit

• A €600 deposit (cash or credit-card hold) is required at the start of the rental.
• Returned within 7 days after rental end—provided the camper is returned in the same condition.

Cancellation & Cooling-Off

• Renter may cancel within 14 days of agreement conclusion if booked remotely(website, email, phone).
• No cooling-off if the agreement was made in person at the Lessor’s premises.

Insurance & Liability

• The camper is fully insured with comprehensive (all-risk) coverage, including third-party liability, theft, fire, and damage to the vehicle.
• Third-party liability is covered up to 50,000,000 MAD for damage to others.
• A deductible of €600 per incident applies. This amount may vary depending on the type of damage, in accordance with the insurance policy.
• The renter is responsible for any damage caused by negligence, misuse, or violation of traffic laws.
• Damage to the interior caused by improper use (such as burns, stains, or broken furniture) is not covered by insurance and will be charged to the renter.
• Only drivers and passengers registered in the rental agreement are covered by the insurance.
• The insurance is valid only when the vehicle is used in accordance with the agreed rental terms.

What the Excess Covers

• Exterior scratches, dents, or body damage
• Windshield or window chips/cracks
• Broken or damaged side mirrors
• Flat tires or wheel damage
• Roof damage (e.g., low-clearance collisions)
• Undercarriage damage (e.g., road obstacles)
• Interior damage (furniture, appliances, upholstery)
• Accessory damage (awnings, bike racks, ladders)
• Damage from improper use or ignoring instructions

Use of the Camper

• Driver Requirements:
  • Minimum 23 years old
  • Held a valid driver’s license for ≥ 3 years
  • Only the drivers named in the rental agreement are permitted to drive the vehicle and are covered by the insurance.
• Observe the maximum load capacity.
• Mileage is unlimited, unless stated otherwise.
• Prohibited Uses:
  • Carrying more passengers than approved
  • Racing, rallies, or competitions
  • Transporting hazardous materials
  • Crossing borders or traveling outside Morocco
  • Pets or smoking inside the camper

Maintenance & Repairs

• Renter must treat the camper carefully and regularly check:
  • Oil level
  • Coolant level
  • Tire pressure
• In case of breakdown or damage:
  1. Contact Lessor immediately
  2. Follow the Lessor’s instructions
  3. Only perform repairs with prior approval

Return of the Camper

• Return on the agreed date, time, and place in the same condition as at pickup.
• Returns outside opening hours or at a different location require written consent.
• Early return does not entitle to a refund.
• Late return:
  • Lessor may repossess the vehicle.
  • Daily rental rate + €150/day penalty.
  • Additional damages may be claimed unless due to force majeure.
• Fuel: Return with a full tank. If not, Lessor refuels and charges cost + €20 service fee.

Renter’s Obligations

• Use the camper carefully and as intended (no unauthorized off-roading).
• Return in original condition; remove any modifications at Renter’s expense.
• Secure luggage safely.
• No subletting or lending without written permission.
• No driving lessons, paid passenger transport, or vehicle testing.
• Do not drive if the camper is unsafe or damaged.
• Inform all users (drivers and passengers) of these conditions.
• Safeguard keys, alarm system, and vehicle documents.

Cleaning on Return

• Exterior: No cleaning required by Renter.
• Interior: Must be cleaned before return (no facilities on-site).
• Waste & Water Tanks: Empty toilet and grey/black water tanks—preferably at a campsite.

Cleaning Fees (if insufficient)

If you prefer not to clean the camper after your trip, no problem — we can take care of the full cleaning for €150. You may leave everything as it is, and we will handle the rest.

Renter’s Liability for Damage

Maximum liability: €600,00 per incident (the agreed excess). If damage results from breach of these conditions, Renter may be liable for full damages unless Rent­er proves no fault or it’s unfair to require full compensation. Renter is also liable for acts of any third party using the camper.

Ongoing Maintenance

Keep oil and tire pressure at required levels. If Lessor requests regular servicing, comply if reasonably possible (does not apply to rentals < 1 month).

Fuel Use

Use the fuel type specified by Lessor (including required additives). Return with a full fuel tank.

Reporting Damage or Loss

• Inform Lessor immediately of visible damage or loss.
• Follow Lessor’s instructions.
• Provide all relevant information and documents.
• Secure the vehicle against further damage.
• Cooperate with any claims proceedings.

In Case of Accident or Theft

• Report to local police immediately.
• Inform Riad on Wheels immediately.
• Submit a completed, signed damage report to Lessor ASAP.
• Do not admit liability.

Reporting Special Circumstances

• Malfunctioning odometer
• Events likely to cause damage
• Vehicle defects or missing parts/accessories
• Loss of control over the vehicle or related items
• Other circumstances relevant to the Lessor

Information to Authorities

If authorities (e.g., police) request driver/user information, Renter must supply it to Lessor promptly.

Force Majeure

In events beyond control (natural disasters, political unrest, etc.), Lessor may cancel or modify reservations.

Personal Data Processing

Processed under Moroccan Law No. 09-08. Lessor is data controller.

• Execute the rental agreement
• Comply with legal obligations
• Provide service and product information
• Make personalized offers (with consent)
• Enforce terms of the agreement

Data may be shared if necessary for the agreement or legal compliance.

GPS Tracking

Vehicles are equipped with GPS for theft prevention and asset protection. Location data processed on legitimate interest; not used to monitor driving behavior. Data retention is limited and protected against unauthorized access.

Governing Law & Disputes

Moroccan law applies. Disputes to be brought before the competent court in Casablanca, Morocco.